Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with ProgressPlay Limited as the licensed operator of the online gambling services offered via the website royelswipe.com configured as the UK-facing brand "Royal Swipe" ("Royal Swipe"). By creating an account, depositing funds, placing bets, claiming bonuses, or otherwise using any services on royelswipe.com, you agree to be bound by these Terms as updated from time to time.

These Terms take effect from 1 January 2026 ("Effective Date") and apply to all use of the UK-facing version of royelswipe.com by players located in Great Britain. If you do not agree to these Terms, you must not register, access, or use the services and must immediately discontinue use of the website.

Definitions

For the purposes of these Terms, the following expressions have the meanings set out below. These definitions are intended to provide clarity and should be read together with the other provisions of these Terms, the Bonus Policy, the Privacy Policy, and any game-specific rules published on royelswipe.com.

Operator means ProgressPlay Limited, a limited company registered in Malta, with its registered office at Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta, licensed and regulated by the UK Gambling Commission under account number 39335 for the provision of remote gambling to players in Great Britain, and by the Malta Gaming Authority under licence MGA/B2C/231/2012 for certain non-UK markets.
Website means the UK-facing online casino operated by the Operator at royelswipe.com under the brand configuration "Royal Swipe", including all pages such as the terms and conditions page and bonus policy page.
User or Player means any natural person who registers or attempts to register an account on the Website, and/or who uses any of the services offered on the Website.
Account means the registered player account created by a User on royelswipe.com in accordance with these Terms, which is personal, non-transferable, and used to access real-money gambling services.
Services means all gambling and ancillary services provided by the Operator via the Website, including but not limited to online casino games, slots, table games, live dealer games, promotions, loyalty or VIP schemes, responsible gambling tools, customer support, and payment processing.
Game means any casino, slot, instant-win, table, live dealer, or other gambling product made available on the Website, whether supplied directly by the Operator or by a third-party software provider integrated into the Operator's platform.
Bet or Wager means any stake of money placed by a Player on the outcome of a Game or other gambling event offered on the Website. Unless otherwise stated, the terms "bet", "wager", and "stake" are used interchangeably.
Stake means the amount of money that a Player risks on a particular Bet or Wager in a Game.
Bonus means any form of promotional value granted by the Operator to a Player, including but not limited to bonus funds, free spins, cashback, free bets, or loyalty rewards, which are subject to specific terms and conditions and wagering requirements as set out in the Bonus Policy and the relevant promotional materials.
Bonus Policy means the document published on the Website (currently accessible via /bonus-policy) which sets out detailed rules concerning the award, use, and wagering of Bonuses and promotional offers, including Clause 5.2 and other relevant clauses as updated from time to time.
Wagering Requirements means the total amount of qualifying bets that must be placed using Bonus funds, Bonus winnings, or other promotional value before such funds and any associated winnings are converted into withdrawable cash, as specified in the Bonus Policy and in the terms of each promotion.
Real Money Balance means the portion of a Player's Account balance that derives from deposits and from winnings that are not subject to Wagering Requirements, and which is available for withdrawal subject to these Terms.
Bonus Balance means the portion of a Player's Account balance that comprises Bonus funds and/or winnings derived from such Bonus funds that remain subject to Wagering Requirements or other promotional conditions and are not yet withdrawable unless and until those conditions are satisfied.
KYC or Know Your Customer checks means the identity, age, address, affordability, and source of funds or source of wealth checks performed by the Operator to comply with anti-money laundering, counter-terrorist financing, and social responsibility obligations under applicable law and the UK Gambling Commission Licence Conditions and Codes of Practice.
AML means anti-money laundering and counter-terrorist financing obligations applicable to the Operator under UK law and regulatory requirements.
Responsible Gambling Tools means the set of tools offered by the Operator, including but not limited to daily/weekly/monthly deposit limits, loss limits (where applicable), time-outs, reality checks, self-exclusion, and integration with GAMSTOP, which are designed to help Players manage their gambling activity.
GAMSTOP means the UK national multi-operator self-exclusion scheme (gamstop.co.uk) with which the Operator is required to integrate for players located in Great Britain.
ADR or Alternative Dispute Resolution provider means an independent third-party body approved by the UK Gambling Commission to resolve certain disputes between players and operators. For the purposes of these Terms, the Operator's ADR provider is currently the Independent Betting Adjudication Service (IBAS), accessible at ibas-uk.com, or such other ADR provider as may be notified on the Website from time to time.
Business Day means a day other than a Saturday, Sunday, or public holiday in England when banks in London are open for business.

Account Registration

This section explains who may open an Account on royelswipe.com, the information and documents you must provide, and your ongoing responsibilities in relation to your Account. The Operator is required by law and by the UK Gambling Commission to perform thorough checks before and during your relationship with Royal Swipe, especially in light of previous UKGC enforcement action against ProgressPlay Limited in May 2022 regarding social responsibility and AML controls.

Eligibility and Age Verification

Age requirement: You must be at least 18 years old to open an Account and use any gambling Services on royelswipe.com. The Operator carries out age verification checks and may ask you to provide documentary evidence (for example, a passport, national ID card, or driving licence) before permitting you to gamble, process withdrawals, or in some cases before allowing you to deposit or play.
Location and jurisdiction: The Services under these Terms are intended for players located in Great Britain (England, Scotland, and Wales) using the Royal Swipe configuration of royelswipe.com. You must not use the Website from any jurisdiction where online gambling is illegal or where the Operator does not hold appropriate licences. If you are located outside Great Britain, you may only use any international version of Royal Swipe (if available) under the separate terms and conditions applicable to that version and as regulated by the Malta Gaming Authority or other relevant regulator.
Prohibited persons: Employees of the Operator, its group companies, suppliers, and any persons residing at the same address are not permitted to open Accounts except where explicitly authorised for testing and compliance purposes. You must not register or play on behalf of anyone else, and you must not allow any third party to access your Account.

Account Creation and KYC

Registration process: To create an Account, you must complete the online registration form on royelswipe.com, providing true, complete, and current information including your full name, date of birth, residential address, email address, and any other details requested. You may be required to verify your email address, for example by clicking on a confirmation link sent to you, before you can fully activate your Account.
KYC documentation: The Operator will carry out electronic checks, and may request documents such as proof of identity, proof of address (e.g. utility bill or bank statement), proof of ownership of payment methods used, and where necessary source of funds or source of wealth documentation. In line with heightened UK regulatory expectations and the Operator's prior UKGC settlement in May 2022, you should expect that such checks may be detailed and may be repeated over time.
Right to suspend: If you fail to provide satisfactory KYC or AML documentation, or if the Operator has any concerns about affordability, problem gambling, fraud, or criminal activity, the Operator may suspend or restrict your Account, prevent deposits and/or withdrawals, cancel Bonuses, and in certain cases close your Account and withhold funds in accordance with its legal and regulatory obligations.

User Obligations and Account Security

Accuracy of data: You are responsible for ensuring that all information you provide during registration and throughout your relationship with Royal Swipe is accurate and kept up to date. You must promptly update your details via the Website or customer support if they change. The Operator is entitled to rely on the information recorded in your Account until notified of changes.
Single account rule: You may hold only one Account on royelswipe.com for the UK-facing Services. Multiple Accounts, including those opened using different email addresses or personal details, are prohibited and may result in the closure of related Accounts, cancellation of Bonuses, and forfeiture of winnings where permitted by law.
Password and access security: You must keep your username, password, and any other login credentials strictly confidential and not share them with any third party. You remain responsible for all activity on your Account, including any bets placed and any losses incurred, whether or not authorised by you, unless the Operator has failed to take reasonable steps to secure the Website. You should use strong passwords, enable any available security features, and log out after each session.
Unauthorised access: If you suspect that your Account may have been compromised, accessed by a third party, or used in an unauthorised manner, you must immediately change your password and contact customer support via the channels provided on royelswipe.com. The Operator may temporarily suspend the Account while investigating.

Betting & Gameplay Rules

This section explains how bets and wagers are placed and settled on Royal Swipe, the rules that govern each Game, and standards of conduct expected from Players when using the Website, including live casino and chat functions. Game rules and paytables are primarily defined by the software providers and are incorporated by reference into these Terms.

Placing Bets and Game Rules

Game rules: Each Game available on royelswipe.com is governed by its own rules, paytable, and mechanics as displayed within the Game interface or help section. By placing a Bet on a Game, you accept those specific rules as well as these general Terms. In the event of conflict between Game-specific rules and these Terms, the Game rules will ordinarily prevail for matters of Game operation and payouts.
Bet confirmation: A Bet is considered placed when it is accepted by the Operator's servers, reflected in the Game, and deducted from your Real Money Balance and/or Bonus Balance (as applicable). Once a Bet has been confirmed, it generally cannot be cancelled or modified by the Player.
Minimum and maximum stakes: Each Game has its own minimum and maximum stake limits, which are displayed on the Game screen. You are responsible for checking these limits before placing a Bet. Bets that fall outside the permitted range may be rejected or, if accepted due to a technical error, adjusted and settled in accordance with the correct limits.
Availability: The Operator may add, remove, or suspend Games at any time for regulatory, technical, or commercial reasons. Removal or suspension of a Game will not affect Bets already placed, which will be settled in the ordinary course unless voided in accordance with these Terms.

Cancellation, Errors, and Malfunctions

Obvious errors ("palpable errors"): If a Bet is accepted at odds, paytables, or Game conditions that are clearly incorrect due to an error or system malfunction (for example, a jackpot incorrectly displayed as significantly higher than intended), the Operator reserves the right to void the Bet or settle it at the correct conditions, acting in a fair and transparent manner and in accordance with UKGC requirements.
Technical malfunctions: In the event of a technical failure of a Game, system crash, or loss of connectivity after a Bet has been placed, the outcome recorded on the Operator's servers will determine the result. Where a Game round cannot be completed, the Bet may be voided and the stake returned to your Account, or the Game may be resumed from the last recorded state, in line with the relevant Game rules and industry standards.
Interruption of service: The Operator does not guarantee uninterrupted access to the Website or Services. Network failures, maintenance, or third-party outages may temporarily affect your ability to place Bets or view Game outcomes. Reasonable steps will be taken to ensure that any such interruptions minimise impact on settled Bets and that account balances remain accurate.

Conduct in Live Casino and Chat

Prohibited behaviour: You must use all chat functions, live casino tables, and other interactive features in a respectful and lawful manner. You must not engage in abusive, threatening, discriminatory, racist, sexist, obscene, or otherwise offensive language or behaviour. You must not harass dealers, other players, or staff, nor promote illegal activities or third-party services.
Integrity of play: Collusion, cheating, the use of software tools or bots, exploitation of bugs or glitches, or any form of fraudulent or dishonest conduct is strictly prohibited. The Operator may monitor gameplay and account activity and use automated tools to detect suspicious behaviour. Where such conduct is identified or reasonably suspected, the Operator may void Bets, confiscate winnings, and close Accounts subject to applicable law.
Recording and streaming: You must not record, stream, or otherwise broadcast live dealer Games or any part of the Website for public use without the Operator's prior written consent. The Operator may record communications and gameplay for regulatory, security, training, and dispute resolution purposes.

Bonus Terms

This section summarises key principles applying to Bonuses and promotions available on Royal Swipe. Detailed and legally binding rules are set out in the Bonus Policy published on royelswipe.com (including Clause 5.2 and other relevant clauses), which forms part of these Terms. In the event of any inconsistency, the specific terms of a promotion and the Bonus Policy will prevail over this summary.

Bonus Award, Activation, and Wagering

Eligibility and opt-in: Bonuses and promotions may be available only to eligible Players who meet specific criteria (for example, new customers, minimum deposit thresholds, or particular payment methods). Some promotions require explicit opt-in, such as entering a bonus code or ticking a participation box. You are responsible for checking and understanding the conditions that apply to each promotion before participating.
Activation and crediting: Subject to eligibility and acceptance of the relevant terms, Bonuses will be credited to your Account as Bonus funds, free spins, or other promotional value as described in the promotion. Certain Bonuses may only become active once you have completed an initial qualifying action (such as making a first deposit) in accordance with the promotion rules.
Wagering Requirements: Unless expressly stated otherwise, Bonuses and winnings derived from Bonuses are subject to Wagering Requirements which must be fulfilled before the related funds become withdrawable. The specific multiple, eligible Games, contribution percentages, and other conditions applicable to each Bonus are set out in the Bonus Policy and in the promotional description on the Website. If you attempt to withdraw funds before completing the applicable Wagering Requirements, the Operator may cancel the Bonus and associated winnings as provided in the Bonus Policy.
Time limits: Bonuses are typically subject to expiry periods within which Wagering Requirements must be met (for example, a certain number of days from crediting or activation). The precise timeframe for each Bonus is specified in the relevant promotion and/or in the Bonus Policy. Failure to satisfy Wagering Requirements within the stated period may result in the forfeiture of the Bonus and any related winnings.

Prohibited Games, Actions, and Bonus Abuse

Restricted Games and stakes: Certain Games may be excluded or may contribute only a reduced percentage towards Wagering Requirements. In addition, specific stake patterns (such as very low-risk bets or covering a high proportion of possible outcomes) may be deemed abusive. Any such restrictions or exclusions are described in the Bonus Policy and in the terms of each promotion. Placing Bets that breach these rules may result in the cancellation of the Bonus and associated winnings.
Bonus abuse: The Operator reserves the right to withhold, cancel, or reclaim Bonuses and any associated winnings where it reasonably suspects Bonus abuse or irregular play. Examples include the creation of multiple Accounts, collusion, use of VPN or proxy services to circumvent geographic restrictions, or participation in promotions in a way that is not in accordance with the spirit of the offer.
Administrative adjustments: Where a Bonus has been granted, displayed, or settled incorrectly due to a technical or human error, the Operator may correct the error by adjusting your Account balance to the position it would have been in had the error not occurred, provided that this is done in a fair and transparent manner.

Combining Promotions

One promotion at a time: Unless expressly permitted in the specific promotional terms, Bonuses on Royal Swipe cannot be used in combination. This means that you may generally participate in only one active Bonus sequence at a time, and claiming a new Bonus may cause the expiry or cancellation of an existing promotion.
Priority of terms: Where more than one promotion could theoretically apply, the Operator will determine, acting reasonably, how and in what order offers are applied. In all cases, the specific promotional terms and the Bonus Policy prevail over general or conflicting information.
Right to amend or withdraw: The Operator may amend or withdraw promotions where necessary for legal, regulatory, or security reasons, or to correct clear errors, provided that any such change does not unfairly disadvantage Players who have already started to participate under previously advertised terms.

Payments & Withdrawals

This section sets out how deposits and withdrawals operate for Accounts at Royal Swipe, including permitted payment methods, processing times, fees (if any), and circumstances in which the Operator may withhold, delay, or refund transactions. The Operator uses SSL encryption and PCI DSS compliant payment processing in line with its security obligations.

Deposits

Payment methods: For UK Players, deposits may be made using permitted payment methods such as debit cards (in accordance with the UK ban on credit cards for gambling), selected e-wallets, prepaid vouchers, and bank transfer, as indicated in the cashier section of royelswipe.com. Cryptocurrency deposits are not available to Players using the UK-facing Royal Swipe services.
Ownership of payment instruments: You may only use payment methods that are registered in your own name. The Operator may request documentation to verify ownership and may refuse deposits or return funds where third-party payment instruments or corporate accounts are used without appropriate authorisation.
Deposit limits and responsible gambling: You may set daily, weekly, or monthly deposit limits through the Responsible Gambling section of your Account. The Operator may, in its discretion or in line with regulatory obligations, impose or adjust limits based on affordability assessments and observed gambling behaviour. Changes to limits that reduce your ability to deposit take effect promptly, whereas increases may be subject to cooling-off periods.
Deposit confirmation: Deposits are credited to your Account once authorised by the payment provider and accepted by the Operator's systems. You should not consider a deposit complete until it is reflected in your Account balance. The Operator is not responsible for delays or failures caused by your bank, card issuer, or other intermediary.

Withdrawals

Withdrawal methods: Withdrawals are generally processed via the same method used for deposit, where possible, or via alternative methods offered in the cashier section. Certain payment methods may not support withdrawals; in such cases, you may be offered an alternative solution.
Eligibility and checks: Before processing withdrawals, the Operator may conduct additional KYC, AML, or affordability checks, including requests for updated identification, proof of address, proof of payment method ownership, or source of funds documentation. These checks are particularly important given the Operator's regulatory obligations and historic UKGC scrutiny. Failure to provide satisfactory information may result in cancellation or delay of withdrawals, and in some cases freezing of funds where required by law.
Processing times: The Operator endeavours to process withdrawal requests within reasonable timeframes as displayed in the cashier. Actual receipt of funds will depend on your payment provider and may take several Business Days. The Operator is not liable for delays outside its reasonable control, but will act promptly to process withdrawals once all required checks are complete.
Fees: Any fees applicable to deposits or withdrawals (for example, processing fees, currency conversion costs, or fees triggered by frequent or small withdrawals) will be disclosed in the cashier section or at the point of transaction. You are responsible for any fees charged by your own bank or payment provider.

Refunds, Reversals, and Player Funds Protection

Refunds and chargebacks: The Operator may, at its discretion, refund deposits that have not been used for gambling where there is a valid reason, such as error, technical malfunction, or regulatory requirement. You must not request chargebacks or otherwise reverse deposits without first contacting customer support to attempt to resolve any issue. Unauthorised chargebacks may result in suspension or closure of your Account and recovery of any costs or losses incurred.
Void bets and adjustments: Where Bets are voided in accordance with these Terms (for example, due to Game malfunctions or obvious errors), the relevant stake will be returned to your Real Money Balance or Bonus Balance as appropriate. Where a Bonus has been misapplied, the Operator may adjust your Account to reflect the correct position, acting fairly and transparently.
Segregation and protection of player funds: The Operator holds customer funds in segregated accounts in accordance with the UK Gambling Commission's "Medium Protection" category. This means that, in the event of the Operator's insolvency, there are arrangements to safeguard a proportion of customer funds but there is no absolute guarantee that all funds will be repaid. Further information about the level of protection offered can be found in the UK Gambling Commission's guidance.

Limitation of Liability

This section explains the extent of the Operator's responsibilities to you in relation to the Services and the limitations on its liability. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Operator's Obligations

Fairness and integrity: The Operator is responsible for ensuring that Games offered on Royal Swipe are operated fairly and in accordance with applicable technical standards and regulatory requirements. Random Number Generators (RNGs) and other technical systems are subject to testing and certification by independent laboratories where required.
Accuracy of results and balances: The Operator will take reasonable care to ensure that Game outcomes, Account balances, transaction histories, and other records are accurate and reflect the results recorded on its servers. In the event of discrepancies, the records on the Operator's servers will ordinarily be deemed conclusive, subject to investigation and correction of any identified errors.
Compliance and security: The Operator will implement appropriate technical and organisational measures to protect your data and funds, including SSL encryption and PCI DSS compliant payment processing, and will comply with UKGC Licence Conditions, AML obligations, and data protection laws.

Exclusions and Limitations

Technical issues beyond control: The Operator is not liable for losses arising from failures of your equipment, internet connection, or telecommunications services, nor for interruptions or delays caused by third-party service providers, hardware failures, or events outside the Operator's reasonable control, provided that it has taken reasonable steps to maintain the availability and integrity of the Services.
Indirect and consequential loss: To the maximum extent permitted by law, the Operator is not liable for any indirect, consequential, incidental, or special losses or damages, including loss of profits, loss of data, or loss of opportunity, arising in connection with your use of the Services, even if the Operator has been advised of the possibility of such losses.
Maximum liability: Subject always to non-excludable statutory rights, the Operator's total aggregate liability to you in respect of any claim or series of related claims arising out of or in connection with a particular Bet or Game shall not exceed the amount of the stake of that Bet or, where the claim does not relate to a specific Bet, the net amount you have deposited into your Account during the thirty (30) days prior to the event giving rise to the claim, whichever is lower.
Third-party content: The Website may contain links to third-party websites (including regulators and ADR providers). The Operator does not endorse and is not responsible for the content, products, or services offered on third-party sites, and you access them at your own risk.

Intellectual Property Rights

This section explains how the intellectual property on Royal Swipe is protected and how you may (and may not) use it. The Operator and its licensors retain ownership of all rights in the Website and Services.

Ownership and Licence

Proprietary content: All software, source code, algorithms, database structures, Game content, graphics, logos, trademarks, trade names, text, images, audio, video, and other materials appearing on royelswipe.com are owned by the Operator or its licensors and are protected by copyright, trademark, and other intellectual property laws.
Limited personal use: Subject to your compliance with these Terms, you are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Services for your personal, non-commercial entertainment purposes only. No other rights are granted by implication, estoppel, or otherwise.

Prohibited Uses

Copying and distribution: You must not copy, reproduce, modify, adapt, translate, reverse engineer, decompile, disassemble, distribute, publish, or create derivative works based on any part of the Website, Games, or underlying software, except as expressly permitted by law and only to the extent that such restriction cannot be excluded by agreement.
Commercial exploitation: You must not use any part of the Website or Services for commercial purposes, including by exploiting Game content, streaming or broadcasting Games for commercial gain, reselling access, or using automated systems (such as bots or scripts) to interact with the Services.
Trademarks: The marks "Royal Swipe", "Royal Swipe", and any related logos as used on royelswipe.com are trade names or trademarks of the Operator or its licensors. You may not use these marks without the Operator's prior written consent.

Privacy & Data Protection

This section summarises how your personal data is handled when you use Royal Swipe. More detailed information is provided in the Privacy Policy available on royelswipe.com, which forms part of these Terms.

Data Processing and Legal Basis

Controller and applicable law: For Players using the UK-facing Services, ProgressPlay Limited is the controller of your personal data and processes it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Purposes of processing: Your data is processed for purposes including verification of age and identity, operation of your Account, processing of deposits and withdrawals, provision of Games and promotions, prevention of fraud and money laundering, responsible gambling monitoring (including affordability assessments), compliance with legal and regulatory obligations, and responding to your enquiries and complaints.
Privacy Policy reference: Full details of the categories of data collected, the legal bases for processing, data retention periods, your rights (such as access, rectification, restriction, and erasure where applicable), and contact details for data protection queries are set out in the Privacy Policy on royelswipe.com. By using the Services, you acknowledge that your data will be processed in accordance with that policy.

Changes to Terms

This section explains how and when the Operator may update these Terms and how you will be notified of changes. Because the regulatory environment for UK online gambling continues to evolve, including heightened expectations around AML and social responsibility, changes may be necessary to maintain ongoing compliance.

Amendments and Notification

Right to amend: The Operator may amend these Terms, the Bonus Policy, and associated policies from time to time for reasons including changes in law or regulation, regulatory guidance, security and technical improvements, adjustments to the Services, or to address issues identified through user feedback or internal review.
Notice of changes: Material changes to these Terms will be communicated using one or more of the following methods: a notice on royelswipe.com (for example, via a banner or dedicated page), an in-account message, and/or email notification to the address registered with your Account. The updated Terms will indicate the Effective Date.
Acceptance and continued use: By continuing to use the Website and Services after the Effective Date of any changes, you will be deemed to have accepted the updated Terms. If you do not agree with any changes, you must stop using the Services and close your Account in accordance with the Termination & Suspension section.

Termination & Suspension

This section explains when and how either you or the Operator may suspend or terminate your Account, and how funds are treated on closure. The Operator must comply with its regulatory obligations, including those relating to AML, affordability, and responsible gambling.

Player-Initiated Closure

Voluntary closure: You may request closure of your Account at any time by contacting customer support or using any self-service tools provided on royelswipe.com. Before closure, you should withdraw any available Real Money Balance, subject to completion of required checks.
Self-exclusion and time-outs: If you wish to restrict your access to gambling, you may use the self-exclusion or time-out features on the Website or register with GAMSTOP. Self-exclusion is a serious step and will be applied for the selected period in accordance with regulatory requirements; during this time, you must not attempt to open new Accounts.

Operator-Initiated Suspension or Termination

Grounds for suspension or closure: The Operator may suspend or close your Account, cancel Bonuses, and/or withhold funds where it reasonably believes that:
- you have breached these Terms, the Bonus Policy, or Game rules;
- you have provided false or misleading information or failed to pass KYC or AML checks;
- you are under 18 or otherwise ineligible to use the Services;
- you are involved in fraud, money laundering, or other criminal activity, or the Operator is required to act by law or by a regulator;
- there are concerns about problem gambling or affordability that necessitate intervention;
- you have engaged in collusion, abuse of Bonuses, or other improper conduct.
Procedural steps: Where reasonable, the Operator will notify you of the reasons for suspension or closure and may request additional information. Certain circumstances (for example, where prohibited by law or by law enforcement) may prevent the Operator from providing full details.

Treatment of Funds on Closure

Withdrawal of legitimate funds: Upon closure of your Account (whether by you or the Operator), any remaining Real Money Balance that is not disputed, frozen, or subject to legal or regulatory requirements will be returned to you via a suitable payment method, subject to completion of any outstanding checks.
Forfeiture in certain cases: Where closure arises from serious breach of these Terms, fraud, or criminal conduct, or where required by law or regulatory guidance, some or all of your funds may be frozen or forfeited. The Operator will act in accordance with its legal obligations and any directions from the UK Gambling Commission or other competent authorities.

Governing Law & Jurisdiction

This section sets out the law that governs these Terms and how disputes will be resolved, including the role of alternative dispute resolution.

Applicable Law

Governing law: These Terms, and any disputes or claims (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.

Complaints and Dispute Resolution

Internal complaints procedure: If you have a complaint regarding the Services, you should first contact customer support via the channels described in the Contact Information section. The Operator will acknowledge your complaint and endeavour to investigate and respond within a reasonable period, typically within a few weeks depending on complexity and regulatory constraints.
ADR referral (IBAS): If, having completed the Operator's internal complaints process, you remain dissatisfied with the outcome of a dispute relating to gambling transactions and the dispute falls within the scope of UKGC rules, you may refer the matter to the Independent Betting Adjudication Service (IBAS) or any successor ADR provider specified on royelswipe.com. ADR services are free of charge for Players. Decisions of ADR providers may be binding on the Operator but may not necessarily be binding on you, depending on the scheme's rules.
Court proceedings: Subject to any right to refer disputes to ADR, the courts of England and Wales will have jurisdiction to hear and determine any disputes arising from or in connection with these Terms or the Services. This does not affect any mandatory protections you may have under the laws of your place of residence where applicable.

Contact Information

This section explains how you can contact the Operator in relation to customer support, complaints, and legal or regulatory matters. The information below is based on data available for the UK-facing Royal Swipe operation of royelswipe.com as of 2025 - 2026 and may be updated on the Website from time to time.

Customer Support

Live chat: Customer support is available primarily via live chat on royelswipe.com, generally between approximately 08:00 and 00:00 GMT. Observed response times in December 2025 indicated an average wait of around four minutes, although actual times may vary depending on demand.
Email support: Support is also available via email using the contact options provided within the help or contact sections of royelswipe.com. A specific email address is not specified in the data available for this document, but response times observed in December 2025 were approximately 26 hours. You should consult the Website for the most current email contact details.
Telephone: As of the latest available information, no dedicated customer support telephone number has been specified for Royal Swipe on royelswipe.com. If a phone channel is introduced, details will be published on the Website.

Registered and Correspondence Address

Operator's registered office: ProgressPlay Limited, Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta. This is the company's registered and legal address and may be used for formal correspondence unless a different correspondence address is specified on royelswipe.com.
Mailing address: A dedicated UK mailing address for Royal Swipe has not been specified in the data available for this document. Players should refer to the contact or "About Us" sections of royelswipe.com for any updated postal details that may be published in future.

Regulatory and ADR Contacts

UK Gambling Commission: The UK-facing operation of Royal Swipe on royelswipe.com is licensed and regulated by the UK Gambling Commission under account number 39335. Further details can be found on the UK Gambling Commission's public register by searching for ProgressPlay Limited.
ADR provider (IBAS): For eligible disputes that remain unresolved after completion of the Operator's internal complaints procedure, you may contact the Independent Betting Adjudication Service (IBAS) via its website at ibas-uk.com, or any replacement ADR provider specified on royelswipe.com.